Service F.A.Q.
Do you offer alternate transportation?
Yes, vehicles that are seven years old or newer and require a full-day service, diagnosis or repairs qualify for a loaner vehicle. Drivers must be at least 21 years old and have full coverage insurance. Please call for more information.
What is your loaner vehicle policy?
If your vehicle does not qualify for a loaner, we can offer you an enterprise vehicle at a discounted rate while service and repairs are being performed. Please call for more information.
Can I wait for services and repairs to be completed?
Yes, Customers can wait in our waiting room for appointments that are 3 hours or less.
Do you offer rideshare?
Yes, to get you to and from the dealership we utilize Lyft- when this method of transportation is requested, we can get you a ride to and from the dealership within a 10-mile radius of our location. For all requested Lyft rides Wait time is dependent on what the vehicle is requiring.
What is the best way to schedule an appointment?
Calling in to speak with one of our representatives is the best way to schedule to ensure your needs are met. Customers who opt to schedule online can expect a phone call within 24hrs to confirm we can meet your expectations.
How do I night drop my vehicle?
Afterhours your vehicle will need to be parked outside service department. A night drop envelope can be found near the first door. Please fill out this form in full and place the key in the envelope and drop in our secured box.
How long does maintenance take?
For basic maintenance services i.e.: oil services, Brake fluid, filters, spark plug replacement Customers can expect to wait 2-3 hours depending on how many services are requested. Your type of transportation set up will change the amount of time we have your vehicle.
How often do I schedule maintenance?
Vehicles that are manufactured after the year 2001 or newer have condition-based service intervals. This means depending on driving habits the vehicle may require service sooner or later than some. Most of our vehicles require a routine oil service once a year or every 10,000 miles. It's also important for drivers to rely on their Service Indicator Lights or Service Interval System to determine when it's time to bring the vehicle in for service.